Refunds & Returns

Our refund promise

Your satisfaction matters to us. If your order arrives damaged, defective, incorrect, or there is another issue with the product, contact us so we can review it and help resolve the problem.

Please contact us as soon as reasonably possible after delivery, include your order number, explain the issue, and attach clear photos where relevant. Do not discard a damaged item or its packaging until we have advised you.

Where an issue is confirmed, we will arrange an appropriate resolution, which may include a replacement or a full refund. Refunds are returned using the original payment method where possible; processing times depend on the payment provider or bank.

This policy does not limit any rights you may have under applicable South African consumer-protection law. For help, WhatsApp 068 823 0311 or email pallyeon@gmail.com.